Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
We mixed bill patients who hold a current Medicare card, or who have OSHC/OVC membership. However, some pathology testing may incur an out of pocket fee.
Allied health services and specialist consultations may incur a fee which will vary depending on the complexity of the service or procedure required.
Additional Fees
Services excluded from mixed billing include:
- WorkCover
- RHCA Medicare cardholders
- Allied health services
- Procedures
- Pap smears
- Pre-employment medical assessments
- Driver assessment forms
- Medical reports
- Skin cancer checks
- New patients who do not have a
- Medicare card.
Private Patients
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership:
- Short consultation – $60
- Standard consultation – $80
- Long consultation – $120
Some pathology testing will incur additional fees. Allied health services will be privately billed.
Accepting New Patients
If you are a new patient to our clinic:
- Please arrive at least 5 minutes before your consultation
- Please complete the online registration form
- A current, valid Medicare card (if you have one)
- Valid OSHC/OVC membership details (if applicable)
- WorkCover patients will need to advise their employer of the appointment and bring their employer’s contact details to arrange for payment.
Practice Policies
Vincentia Bay Medical is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 No 71 . All patient information is private and confidential, and disclosure to family, friends, staff or others without the patient’s approval or as legally directed is prohibited.
Communication Assistance
If you require assistance with communication (e.g. translator), please notify Reception upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at www.nabs.org.au or by phone 1800 246 945.
COVID-19 Vaccination Form
Booking Appointments
Appointments may be booked by calling:
(02) 4443 9888 or in person Monday to Friday 08:30 am – 05:00 pm, weekends Closed.
Public Holidays: Closed / Hours may vary please contact reception staff at 02 4443 9888
Regular appointment times are 15 minutes, if you feel you need longer, please discuss it with the receptionist at the time of booking.
Whilst the Doctors aim to keep patients’ waiting times as short as possible, delays may occur.
We do not accept appointments via email, please be advised to make an appointment on HealthEngine, over the phone or by walk-ins
Complaints or Feedback
Communication Policy
Phone calls are not transferred to the GP during consultation hours. Out reception staff will take a message and the doctor will return your calls at their earliest available time. We do not communicate (appointments, referrals, or results) with patients via email.
Afterhours Contact Details
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Vincentia Bay Medical. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Vincential Bay Medical a Bulk Billing Practice?
Vincential Bay Medical is a mixed billing practice.
We Bulk bill patients 16 and under DVA card holders , Concession and Pensioner card holders
What if I don't have a Medicare card?
How do I book an appointment?
What should I bring to my appointment?
- Photo ID
- Medicare card
- Any concession cards
